Terms and Conditions & Privacy Policy

Terms and Conditions

 

Welcome to Teapeach. We provide services (not limited to use of this website and its features) and products (if purchased by you, via this website) subject to the Terms and Conditions (hereinafter referred to as either “Terms”, “Conditions” or “agreement”), as set out below. By accessing, browsing or shopping on this website, you agree to all of the Terms and other separate policies referred to within this agreement. Please read all of this information carefully, therefore.

 

1. Limitation of Liability, Governing Law and Disputes

1.1 We do not guarantee, represent or warrant that your use of our products and services (including this website) will be error-free, secure, uninterrupted or that defects will be corrected. 

1.2 We do not guarantee, represent or warrant that the software, servers and services otherwise, that make our website available are free from viruses or other harmful components.

1.3 We do not guarantee, warrant or make representations or claims otherwise, regarding the use of or the result of the use of our products or services (the latter including this website) in relation to their accuracy, correctness, reliability or otherwise. You (and not Teapeach) assume all costs of necessary servicing, repair or correction.

1.4 Our products (both digital and physical) available for sale on this website do not carry or come with a warranty, condition or other guarantee unless expressly stated within the product information page(s); they are supplied “as is”.

1.5 You expressly agree that your use of our products and/or services (including this website) is at your sole risk, having regard to our Terms set out herein.

1.6 These Terms and Conditions shall be construed in accordance with the laws of the United Kingdom (“UK”). Any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these Conditions or their formation (including any non-contractual disputes or claims) shall be governed by and construed exclusively in accordance with the UK law.

 

2. General Terms of Use

2.1 You may not use any product purchased from us for any illegal or unauthorised purpose. You may not use our website or any of its features for any illegal or unauthorised purpose. We reserve the rights to refuse services to anyone and to cancel or amend any order placed by anyone for any reason and at any time.

2.2 You may not resell, on-sell or distribute any product purchased from us on this website, without our express consent. We reserve the right to limit, prohibit or cancel orders that in our sole judgement, appear to be placed for any of these purposes.

2.3 We may on some occasions and in our sole discretion, limit purchase quantities per person, per household or per order. These restrictions may include orders placed by the same customer account or associated email address, telephone number, payment card or billing or delivery address. In the event that we make changes to or cancel an order placed by you, we may seek to contact you in advance of this, via the contact information you provided to us. See also terms regarding “Accuracy of Billing and Account Information”, below.

2.4 You may not replicate any of our products or their design, either in part or in their entirety, for any commercial purposes without our express consent. See also terms relating to “Intellectual Property” below.

2.5 By accessing, browsing or shopping on this website, you confirm that you have met any minimum age requirement to do so under the law of the United Kingdom.

2.6 By purchasing from us on this website, you confirm that you have the necessary authorisation or permission otherwise to use your chosen method of payment; whilst we do not sell age-restricted products, any orders placed by persons under the age of 18 will be deemed to have been placed under the express authorisation, knowledge or permission otherwise, of a parent or legal guardian. We do not accept order cancellations or issue refunds for orders claimed to have been placed by children without the authorisation, knowledge or permission otherwise, of a parent or legal guardian.

2.7 We reserve the right to amend any of the Terms within this agreement at any time, for any reason as we so wish or deem appropriate.

3. Order Payment Methods, Shipping, Returns and Cancellations

By purchasing from Teapeach, you are confirming that you have read our shopping information and FAQ pages (accessible at www.teapeach.com/faq), which set out our respective policies on accepted payment methods, order shipping, returns and cancellations.

4. Payment Terms

We will not ship any order before full payment (including shipping fees) has been received. If in any event, your undue delay in providing full payment against an order placed results in our incurrence of fees, charges, costs or expenses otherwise, we reserve the right to charge you an additional, commensurate monetary fee in response.

5. Accuracy of Billing and Account Information

You agree to provide complete, current and accurate customer account and billing information in respect of all purchases made on this website. Should any of this information change, you agree to update the information promptly; this includes billing information in order for us to complete transactions for purchases made on this website.

 

6. Intellectual Property

6.1 You may not replicate, copy, distribute or otherwise use our website or any of its unique features, either in part or in their entirety for any commercial purposes without our express consent. This includes digital imagery (not limited to product images, logos and other branding imagery), which remain our intellectual property.

6.2 You may not replicate, copy, distribute or otherwise use any of the design(s) of our products (both digital and physical), either in part or in their entirety, for any commercial purposes without our express consent; they remain our intellectual property.

 

7. Privacy Policy and Use of Information

7.1 See separately our Privacy Policy (accessible at www.teapeach.com/storepolicies), which details how we use any data we have collected on you through your use of our website and/or the purchasing of our products.

7.2 By purchasing from us, you agree that we may use any product or purchase review (including images) you supply for testimonial and marketing purposes, not limited to display on our website (including the blog component), social media accounts or newsletters distributed to subscribers. On such occasions, we will not disclose unique identifying information (such as your full name), contact information (such as email addresses and telephone numbers) or billing information. As far as possible, we will anonymise any data used for these purposes.

Privacy Policy & Cookies

 

Our Privacy Policy – as set out below, conforms to the requirements under the EU's General Data Protection Regulation "GDPR".

 

1.1 In order for you to access, browse or shop on our website, we require to collect certain personal information about you. This could include where you: place an order, use any of our contact forms, subscribe to any of our newsletters or create an account with us.

1.2 Any data collected are solely used for the intended purposes for which you supplied it - in other words, in order for us to: fulfil your order, contact or respond to your query, circulate newsletters you signed up to or to maintain your account with us, if created.

1.3 We will not pass on any of your information to third parties without your express consent and will not store your information for longer than we reasonably require it to fulfil the purposes mentioned above.

 

1.4 Upon request, we will send you a summary of your data that we have collected through your interaction(s) with us under 1.1. We will also delete this data upon request.

1.5 Personal information collected (but not in all cases retained and in some cases encrypted) may include (if provided by you), your: name, email address, telephone number, postal/delivery address and payment card details.

1.6 By purchasing from us, you agree that we may use any product or purchase review (including images) you supply for testimonial and marketing purposes, not limited to display on our website (including the blog component), social media accounts or newsletters distributed to subscribers. On such occasions, we will not disclose unique identifying information (such as your full name), contact information (such as email addresses and telephone numbers) or billing information. As far as possible, we will anonymise any data used for these purposes.

1.7 We reserve the right to amend any of our Privacy Policy as set out herein, at any time, for any reason as we so wish or deem appropriate.

1.8 Our cookie information banner pop-up at the bottom of the website prevents marketing, performance and analytics cookies to be placed by our site prior to your consent. You can accept or manage cookies from this banner. We periodically review cookies used on our website and update this policy to reflect any changes to the cookies within the scope of the banner. Elements of this website may use cookies outside of the scope of this banner.