Payments & Customs
Cancellations & After-Sales
Where do you ship?
We ship both within the UK and internationally; in other words everywhere!
Who is your shipping provider?
We're lucky in that most of our products are quite small, so we're able to make use of global postal networks instead of using couriers - this helps to keep shipping prices comparatively lower for you. In the UK we usually use Royal Mail or Hermes and outside of the UK, we use Royal Mail International.
What are the shipping options?
Our options for shipping are:
Standard - 2 - 3 days aim after despatch.
Express - 1 - 2 days aim after despatch.
Please note that tracking is subject to a few geographic exceptions (mostly smaller, more remote islands), which only track the portion of the journey within the UK.
How much does shipping cost?
Final shipping prices are calculated at checkout but as an indication:
UK £3 (stickers £2); free over £20
Europe £5 (stickers £3); free over £35
N. America £6 (stickers £4); free over £35
Asia Pacific & S. America £7 (stickers £5); free over £35
UK £6 (stickers £5); free over £30
Europe £10 (stickers £7.50); free over £45
N. America £12.50 (stickers £10); free over £45
Asia Pacific & S. America £13.50 (stickers £11); free over £50
What payment methods do you accept?
We accept all major credit and debit cards, plus Apple Pay.
Customs Duties on International Orders:
Since we ship via postal mail and our products are relatively inexpensive, import tax(es) should not be incurred but please check the rules and laws in your individual country. We accurately fill out postal customs forms where required and are not responsible for any delays due to customs checks.
Order Cancellations, Exchanges & Returns:
Unfortunately, we don't accept order cancellations, exchanges or returns as most items are handmade to order and/or due to hygiene reasons.
Please therefore have a read of our policies and product descriptions before checking out. There's always plenty of information and photographs provided but feel free to get in touch if you have any queries, as we'd be more than happy to help!
What to do if something's not right:
If you receive incorrect or damaged items or there's something missing (we'd hope not but sometimes accidents happen as we are human after all!), then please contact us and we'll be glad to look into the issue for you right away to rectify things. Usually we'll send out a replacement same-day.
What about things lost in the mail?
Unless you've opted for tracked shipping, we do not offer refunds for items lost in the mail. Statistically in our experience, only a very, very small number of items get lost in the mail but we'd recommend opting for tracked shipping so you don't have to worry - especially for international and/or higher-value orders. You'll find our shipping options set out on the left (above if you're reading this on mobile).
What if I miss a delivery?
Please take care when filling out your delivery address, as we'll post items to the address as given. In the event any packages are sent back to the depot because the courier was unable to make the delivery, you are responsible for communicating with the courier to arrange redelivery/pick up or returns. If the packages are ultimately returned to us, then you will need to pay delivery fees for the items to be posted to you once more.
A Note on "Dropshipping"
With how trends are going at the moment, I feel it's important to stress that: Nothing at Teapeach is dropshipped. Everything for sale on here is made, packed and posted with my own two hands, dreamt up by me with a lot of inspirational sources and sometimes with the assistance of creative software, cutters, printers etc. #supportsmallbusiness #creativesunite